Car Rentals FAQ
What do I need to rent a
vehicle?
What types of cards do you accept?
We
accept all major credit cards, except American Express, pre-paid cards, or
refillable cards. This includes the government-issued stimulus cards and
unemployment cards.
What kinds of vehicles do you rent?
We
rent compact, intermediate, and full-size cars; small and large SUVs; full- size
pickup trucks; minivans; and a moving truck.
How much does it cost to rent a car?
Our
car rental rates vary by the type of vehicle you choose and the rental season.
You can check prices and reserve your rental online at https://matthewsmotorcompany.com/car_rentals/
or by calling us at 570-659-5406.
Can I drop off my vehicle after business hours?
Yes,
you can return your rental on a Sunday, or after our regular business hours.
Just park your vehicle and place your keys in the key drop located at our front
rental entrance.
Can I leave my car parked while I rent?
Yes,
we have a large parking lot to accommodate all our customers. If you are
renting a vehicle and need a place to leave your personal vehicle, you can park
in the gravel area behind our building. Customer parking signs are present to
designate areas where customers are welcome to park.
When do I pay for my rental?
When
you come to pick-up your rental, you will have a 'hold' placed on your credit
card or banking card, which is the cost of your rental plus 20%, with a minimum
hold of $250. This is not a payment, only a 'hold' in the event we do not
receive payment upon return or other fees incurred during the time of rental.
When you drop your car off, we then release the hold, and you will be charged
only for the time you had the vehicle.
Am I responsible for putting gas in the tank?
Yes,
when you pick up your rental, we will have a full tank of gas. When the vehicle
is returned, it must also have a full tank of gas. If it does not have a full
tank, you are subject to our refueling fee of $5.99 per gallon.
I got a ticket in a rental, what do I do?
If
you receive an unpaid toll or ticket, you will be required to pay the amount of
the ticket, plus an additional fee of $3.99 per ticket.
We do not permit animals in our rental vehicles. If this rule is violated, renters are subject to a one-time $150 clean-up fee.
Can I have more than one driver?
Yes, you can have additional drivers, if each provides their license and insurance card and are present to sign the rental contract.How old do I need to be
to rent a vehicle?
You
must be 21 to rent and there is a $15/day fee for those under 25.
How long am I able to rent a vehicle?
Long-term rentals are available; however, each car rental contract is only good for up to 28 days. If you need a vehicle longer than that, you will need to return the rental within the 28 days and start a new rental contract, which would be good for up to another 28 days.
Can I rent a car if I do not have insurance?
No;
to rent a vehicle, you must have full coverage insurance (liability,
comprehensive, and collision), that applies to a rental vehicle. Some companies
offer full coverage insurance, but do not extend that full coverage to rentals,
which is required to rent at Matthews Motor Company.
Can I rent a vehicle for someone else?
No;
you cannot rent a vehicle for someone else. The person driving the vehicle, and
paying for the rental, must be present and give their signatures.
Can I rent a vehicle without a credit card?
Yes,
you can use a bank issued debit card with a visa or master card logo on it to
rent a vehicle; both for the hold and for payment upon return.
Can I rent a vehicle with some else's credit card?
Yes,
you can rent a vehicle using someone else's credit card; however, the owner of
the credit card must be present to sign for it.
Can I rent a vehicle without a driver's license?
No;
you cannot rent a vehicle without a valid driver's license.
Do you offer weekend or weekly discounts on rentals?
Yes,
we are always running specials for our customers. You can see them on our
website at www.matthewsmotorcompany.com
or by calling 570-659-5406.
Can I reserve my rental online?
Yes,
you can view our availabilities, choose your rental dates, and pick a vehicle
type all online from our website at www.matthewsmotorcompany.com/rentals
I wrecked my rental. What do I do next?
Call 911 immediately and report the accident. You will also need to get a police report to bring back to us. Call your insurance and open an insurance claim. Call us at 570-659-5406 and make us aware of the situation. Get the vehicle back to us immediately and pay the deductible you have on your policy.
-
Matthews Motor Company
1856 N Williamson Rd
Covington, PA 16917
- Sales: (570) 659-5406
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